Help & Support FAQs

You can search using the following information:

• Keyword
• Manufacturer/Brand Name
• Manufacturer Part Number
• Bunzl Part Number
• UPC/GTIN
• Item Description
• Customer Part Number (only applicable in certain situations)

Clicking into the product detail page will provide all the necessary information needed to make a buying decision. On this page, you can see the following:

• Images: See images and videos to give you a visual of the product.
• Item Numbers: You will find the Bunzl number, your item number (if you have one), the manufacturer part number, and the GTIN or UPC.
• Inventory Availability: See if this item is currently in stock, backordered, or available for dropship.
• Specifications: Find specifications related to dimensions, materials, and more.
• Resources: Download essential product information and data sheets related to the product.

For specific questions not answered by the product description or specifications sections, please click here to supply the item name and number. We will connect you with one of our product experts who can provide help with product selection, installation, maintenance, or troubleshooting.

BPD carries and can acquire many items not listed on our website. Your sales rep or our customer service team can assist in finding the specific product that you’re looking for. If you’d like an item added to the website for convenience of ordering, please email bpdwebhelp@bunzlusa.com to submit your request.

Safety Data Sheets can be accessed from the item detail page by clicking the Resources tab, then clicking on the SDS link.

While you don’t need to set up a web account to order from our website, there are several advantages. This will allow you to:

• Obtain a Bunzl account number.
• Save multiple shipping addresses.
• Access saved payment methods.
• View your complete order history.
• Track orders.
• Check out faster.
• Utilize and order from shopping lists.
• Employ “Quick Order” capabilities.

Click here to create a web account and obtain a Bunzl account number.

Tying your BPD account to a web account has many benefits, including the ability to:

• Access any contracted pricing.
• Add and manage multiple buyers.
• Access ship-to locations assigned to your account.
• Pay with terms (credit approval required).
• Access invoices.
• View complete order history.
• Track orders.
• Utilize and order from shopping lists.

To tie your existing Bunzl account number to a web account, click here. You will need your Bunzl account number and a past invoice number for validation.

If you’d prefer that we set up a web account for you, please reach out to bpdwebhelp@bunzlusa.com and we’d be happy to assist.

The website allows customers to manage multiple purchasers under a single profile. There are three user types with varying levels of permissions.

• Junior Buyer: Can request quotes and submit shopping lists for approval, but cannot make purchases on their own.
• Senior Buyer: Can approve shopping lists and create their own—plus place orders and view company order history.
• Admin: Can perform all the actions of a Senior Buyer, plus manage other aspects of the company account—such as setting up business addresses and adding new users.

If you need assistance setting up these permissions, please reach out to bpdwebhelp@bunzlusa.com

Please click here and enter your email address. If your email address is associated with a web account, you will receive a link via email to reset your password.

First, check your Spam/Junk folder. If the password reset email is not there, make sure you are using the correct email address. (The one used to create your web account.) If you have questions as to whether you have an existing web account, please email bpdwebhelp@bunzlusa.com.

To change your online password, sign into your account dashboard and visit the “Account Settings” section. Enter your new password and click the “Save” button.

To update the email address associated with your account, please email bpdwebhelp@bunzlusa.com.

Prices displayed before logging into your web account are standard web prices. If you have contracted pricing, please log in to view those prices.

Some items require a minimum order quantity. That quantity will be specified on the item’s product detail page and the buying units will be automatically changed to meet that threshold. You can manually increase the quantity, but not decrease it below the minimum.

In addition, some items are only sold in certain increments. For instance, you may be required to order items in increments of twelve. This too, will be explained on the affected item’s product detail page.

Yes, this is a great way to streamline your company’s purchasing process. Please email bpd_eprocurement@bunzlusa.com to submit a few details so we can begin our discovery process with your organization.

MasterCard, Visa, Discover, or American Express

• Personal or Business Checks
• EFT or Wire Transfer
• Credit Terms

Please note that if an order is over $5K and you are checking out as a guest, a wire transfer may be necessary. Also, please note that only one form of payment can be used per order. If you need to use several forms of payment, please create separate orders.

To apply for credit terms, please email bpd_accounts@bunzlusa.com. Terms are subject to credit approval.

If your organization is tax-exempt, please email bpd_accounts@bunzlusa.com to fill out and submit the required form. Once approved and applied to your account, taxes will no longer be applied to your order.

First, sign in to your account. From the Account Dashboard, select “Order History”. Click the invoice you wish to view from the displayed list. You can also search for invoices by entering the invoice number, PO number, or order number.

For items stocked by BPD, your credit card will be billed at the time of shipment. For items shipped direct from the manufacturer, your credit card will be billed once the order is completed in our system. If an item is backordered, you won’t be charged until the order ships.

Please note, an authorization will appear on your credit card after order submission. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your credit card until the funds are captured. If an item from your order is on backorder, this “pending” message could remain intact until your order ships. Credit and debit card providers differ in how long they will hold an authorization for a pending transaction.

Orders placed after 3:00 pm CST, will be processed and shipped the next business day.

Any products with the "In Stock" flag are in stock and available to order. These items will usually be sent out on the same day if ordered before 3 pm CST.

Please note, if you have a default warehouse set up in our system, we will make every effort to ship out your products from there for expediency. If the requested quantity is not available in your default warehouse, the remaining inventory will be sourced from one of our distribution centers.

If we receive an order and then discover that the item is out of stock, we'll contact you to confirm how you'd like to proceed.

When a product is on backorder status, the estimated restock date is provided on the product detail page, in your order confirmation e-mail, and under your order history. Your item will ship as soon as it becomes available, and you will not be charged until the item ships. The full amount charged at checkout will be authorized on your card and will be in the state of “pending” until the order ships.

We will send the in-stock items first while we wait for the for the backordered items to arrive. The full shipping charge will be applied to the in-stock portion of the order. Thus, the backordered item will ship at no additional charge.

We have 15 distribution centers across the United States and therefore parts of your order could be dispatched from different locations. If you want part of your order shipped expedited and the other portion sent using standard ground shipping, please place two separate orders.

To maximize the products that we’re able to offer, some items are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer or brought into our warehouse with our next stock order and then shipped to you.

Orders that are direct shipped from the manufacturer are not able to be tracked through bunzlprocessor.com. Please contact our website help desk at bpdwebhelp@bunzlusa.com to obtain tracking information for direct shipped orders.

To place an order for shipment to a location outside of the United States, please contact our export specialists at 1-800-746-7990 or by email at _BPDInternationalSales@bunzlusa.com.

Yes, we offer overnight shipping and expedited delivery for in-stock items. To receive a quote for expedited shipping, contact our website help desk at bpdwebhelp@bunzlusa.com or utilize our shipping estimation calculator on the checkout page.

Unless specified, our shipping software will determine the most expedient and efficient means of shipment based on dimensional weight - UPS or LTL (less than truckload). Additional charges for oversized or overweight items may apply. Items considered “HAZMAT” may require a hazardous material upcharge.

Yes, to track an order, log-in to your account. Under the drop-down menu in the website header, click on "Orders & Invoices". Locate your order and click into the order details. On this page, you will find all tracking information.

Please call our Customer Service Department at 1-800-456-5624 to obtain a return authorization number before returning items. When you call, please provide us with:

• Our reference number (on packing slip) or invoice number.
• Your purchase order number.
• Reason for return.
• Date of purchase.

All items returned due to duplication or a change of need must be in unused, resalable condition and in its original packaging - within 30 days. Returned items may be subject to a restocking fee. Items returned due to damage occurring during shipping or defective products must be packaged so no further damage occurs.

Note: Returns without prior return authorization will be charged a re-stock fee and may be refused. Certain items are not returnable and are marked with a "NO RETURN" symbol. Some of these items include direct food contact items such as:

• Casings, seasonings, packaging products, etc.
• Medicines and medical supplies.
• Certain chemicals, or coatings.
• Stunner loads and solvents.

If the order shipped using BPD’s shipping account, please email bpdwebhelp@bunzlusa.com for assistance. If the order was shipped using your company's shipping account, a damaged shipment claim will need to be filed using your carrier and account number.

To cancel an order, please email bpdwebhelp@bunzlusa.com and we will do everything we can to accommodate your request.